FAQ

Frequently Asked Questions

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What are the shipping costs offered?

• FREE Standard Shipping 
• $40 2-Day Delivery (after processing time)
• $60 Next Day Delivery (after processing time)
• Order processing is usually 1-3 business days

**Orders placed with Expedited Shipping will ship within 1-3 business days and once scanned by the carrier will have an expedited delivery**

What's an Online Exclusive?

• Our online exclusive styles are only available on ShopJAYNE.com. They are shipped directly from the vendor and ship within 1-4 business days.

What is your return policy?

 

• Items must be unworn, unwashed, unaltered, and have original tags attached.
• Items must be free of marks, makeup, perfumes, strong odors, deodorant, smoke, and animal hair. 
• Items must be returned with original packaging.  
• All shipping costs are non-refundable. 
• Intimates and body products are Final Sale.
• Sale, clearance, and promotional items (slashed prices) may not be returned or exchanged.
• Refunds are issued to the original form of payment within 14 days of delivery.
• Store Credit is issued within 30 days of delivery.
• A prepaid shipping label will be provided by JAYNE.
• A $4.95 return shipping fee will be deducted from every order
• Limit one return mailing label per order. 
• Shoes returned without the original box will include a 20% restocking fee in the refund. 
• Shoe boxes returned with postage labels will include a 20% restocking fee in the refund. 
• Items showing signs of wear and/or damage will include a 20% restocking fee in the refund. 

Do you offer free return shipping?

• A prepaid shipping label will be provided by JAYNE.
• A $4.95 return shipping fee will be deducted from every order
• Limit one return mailing label per order. 

What items are final sale?

• Items marked as sale with a slashed sale price. 
• Items on a promotion.
• Body products.
• Any items received outside of the 30 day return policy may not be returned.

How long do I have from the time of purchase to return my items?

• 14 days from delivery for a refund back to the original form of payment.
• 30 days from delivery for store credit.

Can I return items from different orders back together?

• Yes! Include packing slips from both orders when returning. 

Do you price match other stores on merchandise?

• Yes! We do price match from reputable stores as long as the exact size and color can be added to cart. 

 

How long will you hold my in-store curbside pickup?

• Curbside pickups will be refunded back to store credit after 30 days from the original date called. 

 

Do you carry Women's + Men's shoes?

• We are a women's fashion focused boutique. Our sizing for footwear is always shown in women's US or EU sizing. If a brand or style we carry is considered "unisex" the sizing for that shoe will always be shown in women's sizing. 

What size shoe should I order?

• Women’s shoe sizes in the U.S. and Europe follow different systems, which is why the numbers don’t match up directly. U.S. sizes run smaller and typically increase in half-size increments. European (EU) sizes typically go by whole numbers without half sizes. Use this conversion chart to find your size: